For any modern traveller the provision of a robust, reliable Wi-Fi in a hotel would surely seem as basic a utility as running water, but we all know from bitter experience that for many hotels this does not seem to compute.
We have found an article in Hospitality & Catering News @HandCNews that sets out for readers exactly what is expected by guests, with thoroughly researched independent sources, of what guests want and how hotels can provide what is expected.
If you are working in the hotel sector this is a ‘must read’. It will tell you what you need to know.
One final note: seems it’s not just us at theMarketingblog that appreciate the article. Look at the social sharing stats at the bottom of the article page.