EE and BT mobile customers who have failed their credit checks have been banned from using their UK minutes abroad – despite new laws meaning firms can no longer charge customers in Europe.
From June 15, holidaymakers were offered free roaming in Europe following new rules from the European Commission.
This meant customers should be able to use their mobile phone while travelling abroad in 47 countries at no extra cost above their contract allowance.
However, it has now emerged that some customers are missing out because they have failed credit checks but were still offered a mobile contract.
Angry EE and BT users have been BANNED from using free roaming https://t.co/cVQQmuIn0Y …retweet pic.twitter.com/SvjU772UMB
— Will Corry (@slievemore) September 1, 2017
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