TheMarketingblog

complaints

Video / Do you agree with this comment .. “Really bad taste Red Bull – shame on you”?

From www.marketingmagazine.co.uk – Red Bull hits an iceberg as Titanic ad draws 79 complaints Red Bull hits an iceberg as Titanic ad draws 79 complaints, Red Bull has come under fire for its advert suggesting that people journeying on the Titanic

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New survey highlights retailers’ conflicting views over showrooming / Live & Breathe,

Research released today has revealed that retailers are still divided over whether to help or hinder ‘showrooming’ (shoppers viewing items in-store, then checking prices and buying on their mobiles): 13% of shoppers said they’ve found that store staff don’t seem

New survey highlights retailers’ conflicting views over showrooming / Live & Breathe, Read More »

Guest Post : “Complaints are one of the most immediate and free sources of customer insight available to businesses every day” Andrew Aldred, mycustomerfeedback.com

Andrew Aldred, head of marketing at mycustomerfeedback.com, comments on research from the Institute of Customer Service (ICS) revealing that consumers are more likely to complain about grievances with a firm than five years ago, despite experiencing fewer problems.

Guest Post : “Complaints are one of the most immediate and free sources of customer insight available to businesses every day” Andrew Aldred, mycustomerfeedback.com Read More »