Following its recent launch, Screwfix’s Click & Collect service has been going from strength-to-strength, with over 17,000 orders weekly and tradesmen citing it as another great tool to add to their kit.
Click & Collect enables tradesmen to purchase Screwfix products online, and collect their goods in any one of over 220 trade counters nationwide, just 5 minutes later.
John Mewett, marketing director at Screwfix, explains: “We know from our customers that technology is fast becoming one of their most valuable business tools, as it means they can get hold of what they need, when they need it, and consequently spend more time out working and quoting.
“Recent research conducted amongst our customers, has revealed that nine out of 10 UK tradesmen have already purchased trade goods online, and it seems many are taking full advantage of all that multi-channel has to offer.
“In fact, Screwfix.com now attracts just under 1m unique visitors per week. Our online stock check is used over 250,000 times per week and our mobile site receives 100,000 unique visitors per week, which illustrates this change in purchasing behaviour.
“With mobile technology, tablets and Wi-Fi access, all becoming increasingly available to tradesmen on the move, more and more are researching products and shopping across a combination of channels, whether it be online, in branch or over the phone. The success of Click & Collect is testament to this, with 65% of orders placed on our mobile site now utilising the service. And customers are using our convenient multi-channel services to order products across the entire spectrum of our range from quick buys to more considered purchases – in fact a customer purchased a log cabin, via the Screwfix mobile site last month – proving that you can buy anything over an easy, quick and convenient channel.”
About Screwfix:
Recognised as being “where the trade buys” and promising a fast, reliable service to busy trade professionals across the UK, Screwfix is a multi-channel retailer with a product range that spans over 18,000 trade essentials and a nationwide network of over 220 trade counters.
I feel really let down by the Screwfix Company.
I brought a drill from there new Hayes DIY Express store which was opened by Tommy Walsh
and Charlie Dimmock in March this year.
My combi drill packed up on Saturday,the drill had very little use as i am a DIYer,the drill comes
with a 12 Month Full Warrentee so the drill is only just 6 months old in its box still in wrappers.
I rang Customer services who told me to take it back to the store which i did this Tuesday to find
it had shut down in less than 6 months and was in the process of changing to a Screwfix store.
Phoned Customers services who was no help at all to me.
I have now found out that this was only a Trial Store and they was trading has a seperate company to Screwfix ltd.
They cannot find any of my details on there system,my details was stored on the Trial Stores
System only so they can’t check when i registered my details for my warrentee on the drill.
Regards
Cyril Haggar 0781 2045751