m-hance, one of the UK’s fastest growing providers of business software solutions, announces the launch of its integrated enterprise social networking solution (ESN) for SMEs, m-hance Social Business (mSB).
mSB is the only UK-based ESN solution which offers secure and seamless out-of-the-box connectivity to financial management, CRM, SharePoint and other SQL and Oracle based applications, enabling employees to easily access, comment on and share valuable knowledge from one unified system to drive more profitable communications.
mSB combines the successful principles of social networking to provide instant collaboration and knowledge-sharing within an internal business context. The system can be deployed as an on-premise or hosted solution and is available on smartphones and tablet devices with its accompanying app providing greater engagement and collaboration for remote and mobile workers. Businesses can also purchase mobile and tablet devices with associated airtime packages as part of m-hance’s one-stop-shop mobile offering.
Andrew Hayward, Managing Director of m-hance, says, “The sheer volume of information generated by businesses on a daily basis is overwhelming. This often leads to lost revenues when employees are unable to share and access vital knowledge when they need to. mSB is m-hance’s latest innovative solution which dynamically connects people, content and back-office processes via a single system and has been developed in response to rising customer demand for integrated ESN technology.”
Analyst IDC predicts that the ESN solutions market will grow rapidly to reach £2.8 billion in 2016. By implementing mSB, businesses can successfully bridge geographical distance and departmental divides across senior management, finance, sales and marketing, project and HR teams to improve efficiency.
Key benefits of m-hance Social Business for sales and marketing professionals include:
- Increases productivity by an average 2% per user and up to 8% for knowledge-based workers providing efficiency savings ranging from £70,000 per year (based on 100 users) to £350,000 (based on 500 users) through reduced email ‘noise’
- Improves deal closure rates by keeping sales teams better informed
- Raises awareness of marketing activities and promotions
- Provides faster access to new opportunity information
- Shares competitor knowledge more freely
- Highlights positive customer references
- Recognises and celebrates campaign and sales success
- Helps the on boarding process for new starters
- Improves connectivity for mobile and homeworkers
- Move systems of record to systems of engagement i.e. CRM
Hayward comments, “mSB eliminates barriers of communication by providing end users with the ability to effortlessly connect with their colleagues across multiple sites from anywhere in the world. This can help to increase staff productivity levels by up to 8% and employee engagement levels by approximately 5% per user, making a significant difference to an organisation’s bottom line. Since adopting mSB internally we have proven experience of how successful the system has been in underpinning m-hance’s rapid expansion and growth so we know it works.”
Hayward adds, “mSB can be deployed in just two weeks which includes on-site training, making it incredibly cost effective compared to other ESN solutions on the market. Our unique consultative approach also ensures that we work side-by-side with our customers to tailor mSB in line with their business needs, by clearly defining benchmarks for measurable success both before, during and after implementation.”
mSB, on general availability today, has been rolled-out to a number of early adopters including Central YMCA, Canford Audio, Wallaces Express and Masters Golf.