A £21m gamble to convert a sleepy runway on the Essex coast into London Southend appears to be paying off, after consumer group Which? rated it the top airport in Britain.
The survey gave Southend an average customer satisfaction score of 84%, as smaller airports far outperformed their larger rivals.
Three of Heathrow’s four operational terminals rated among the worst, with fewer than half the passengers satisfied. The newest Terminal 5 outscored all large airports in the south-east.
London Luton, which changed hands this month to new Spanish owners, had the most dismal scores of all, with its security queues and general environment rating particularly badly.
The Stobart group – home of the trucking business of that name – bought Southend in 2008 with a view to building a new terminal, railway station and control tower.
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