The effects of a good and bad customer experience
The modern customer is changing the world of customer service. As well as using more channels for communication, they won’t hesitate to switch companies following an inadequate experience and are increasingly taking their revenge online.
This infographic reveals the real impact of poor customer service, taken from an independent study carried out recently for NewVoiceMedia.
NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely.
