Despite declining extra car insurance on arrival at Faro airport, it was included and in my rush, I signed the form believing Avis to be a reputable company.
My instructions were quite clear but Avis refused to consider my complaint when my credit card was subsequently charged 120% of the original hire. Be very wary of this extremely sharp practice by Avis at Faro, Portugal.
Robert of Holmfirth, on Sept. 23, 2013
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Avis Consumer Complaints & Reviews
The first experience with Avis (Dublin) was really good. I got an amazing upgrade to a brand new car. That’s why I decided to keep using it. But the last experience in Iceland was so terrible! I got a car with a damage steering (it was turning right when going straight) and brakes (while driving down in mountains, the braking system kept failing).
While returning the car, I was changed for some minor scratches that had been already there. The manager was just rude (which is weird as Icelanders are nice people). Really poor customer service. Just avoid Avis. Use Europcar – they’re professional and not expensive. Jacek of London, on May 13, 2013
I rented a car from Avis at Chicago O’Hare airport, having pre-booked and prepaid. Like so many other reviewers, I received an upgrade that I did not want and had not requested. In fact, following a similar problem at Philadelphia airport a year earlier, I had explicitly stated that I did not want an upgrade. I only realized there was a problem when I returned the car and found that my credit card was charged an extra $495.
They had sneaked the upgrade into the contract in a very inconspicuous way and admittedly, I had signed it. I blame myself for that because I normally check everything in scrupulous detail. However, that’s not the end of the story. I complained first to customer services at the airport, then via the booking agent’s website. No response.
After that it took 3 phone calls, 4 very detailed emails and finally, a letter to Avis head office in Virginia Beach, VA spread over a period of 2 months. Then I got my money refunded! It’s worth persevering. Stephen of York, on Dec. 9, 2012
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