I have been trying to sort out a problem that my mum has been having since she got her iPhone4 on a contract with Orange six months ago. It will not receive any mobile data, despite the hefty sum she pays monthly for her plan, which includes 500mb data.
As she is not very tech savvy, I have been trying endlessly to get Orange to fix the issue. To date, I have called at least 20 times, each time explaining the whole situation. Every person, without fail, has suggested the same solution, which works for an hour or so until her data drops out again, never to return.
I have also been trying to reclaim some of the money she has paid for a service that she has been unable to use. I have been hung up on at least three times when suggesting this.