Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels.
Application leaders should use this report to help them assess the best CCM solution for their organization. Download HERE >>>
Gartner evaluated more than 15 vendors, and identified GMC Software as a Leader in the industry for the fourth consecutive year.
GMC Software has been recognized for having:
- delivered the first customer journey mapping tool fully integrated into a customer communications management solution;
- the ability to transform traditional communications into interactive, cross-channel communications;
- the largest customer communications-focused Research & Development team in the world;
- a 20-month major release cycle in an industry where 39 months is the norm;
- the fastest-growing CCM customer base globally for the past three years, supporting more than 1,600 clients and partners in banking, insurance, healthcare and service providers.
