Thanks to MoneySavingExpert for this one…
Complaining isn’t always easy – companies can ignore you or try to scare you off with legalese. The free online tool Resolver* takes the hassle out of making a complaint by helping you draft a letter, send it, monitor replies and then escalate it to an ombudsman or complaints body if it’s not sorted.
It’s been over three years since we partnered with @resolvercouk and we’ve added the tool to many of our guides, marrying our campaigning know-how with its technology. Here’s how it works.
— Resolver (@resolvercouk) August 18, 2017
Which companies can I use Resolver to complain to? You can raise pretty much any kind of complaint with over 30,000 firms and public bodies, including shops, restaurants, energy and telecoms firms, banks and insurance providers (find out more below).
For four of our biggest reclaim guides – Flight Delay Compensation, Reclaim Experian CreditExpert ID Fraud Insurance, Reclaim Packaged Bank Account Fees and Reclaim PPI for free – we’ve specially modified Resolver with bespoke MoneySavingExpert letters. We’ve done the same for our Vodafone warning guide to help customers complain about the firm.
How do I complain if the company I want to complain about isn’t included? If a company’s not listed, you can ask Resolver to add it via a form on its website.
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— Will Corry (@slievemore) June 11, 2019