With COVID-19 managing to blur the boundaries between work and home life, you might be asking how providing a business phone to your employees will help unblur that boundary. Well in many ways, introducing a distinct phone for business and personal use will avoid the need to use their own telephone number in work situations.
Contrary to what many would have you believe, customers don’t expect 24/7 service around the clock. But if you’re able to provide a service at a time that suits them, then maybe one of your employees can also meet that flexibility. Furthermore, you can cater to your employees’ strengths and have control over who handles certain calls.
We’re no longer tethered to the 9-5 schedule, and that is an amazing thing. It’s even more amazing when your employees have business phones, and here are 6 reasons that could be the case.
1: Flexibility
This is one of the most sought after job perks, even if many companies are seemingly backtracking on flexibility commitments made during the pandemic. A business phone allows employees to choose their own working hours, as well as record their own personalised out-of-office message should they be unavailable. This is especially important for employees that have family commitments to work around, or even qualifications of some variety. The business phone puts your employees in control as to when they are available.
2: Better call screening
With the right business mobile telephony available for employers and employees alike, you can now screen calls so that they end up with the right people, which means time is far from wasted. After all, every minute counts when it comes to providing an optimum level of customer service.
3: Forwarding calls
Along the same lines, employees can forward calls to the relevant departments, leaving them firmly in control as to whose queries and concerns they can deal with. A sense of control in the workplace is just as vital to employees as the flexibility that comes within and beyond it.
4: Make work more manageable
This is especially true if you have a social media team – providing a work phone separates the inevitable distractions of constant non-work related notifications, whilst allowing employees a sense of freedom that using a phone in the workplace can offer. It can actually feel more stressful when those boundaries between work and home life are essentially non-existent.
5: Improve cyber-security
By removing the need for employees to use their personal phones for work purposes, you also reduce the risk of harmful apps taking sensitive data. With a business phone, minimal apps are required, meaning that the risk is entirely minimised. It also means your employees only have the absolute essentials on their business phones, and are furthermore less likely to visit questionable sites on their business phones.
6: Technological support
Some of your workforce may need to be on call, which means a business phone is not just a good idea but a necessity. Take for instance when technical support is needed at a critical time – if the relevant team has their business phone to hand, then you’re covered should the need arise.