Top strategic predictions for 2016 and beyond: The future is a digital thing
Did you know?
- By 2018, 20% of all business content will be authored by machines
- By 2020, smart agents will facilitate 40% of mobile interactions, and the post-app era will begin to dominate.
- By YE18, customer digital assistants will recognize individuals by face and voice across channels and partners.
- By 2020, autonomous software agents outside of human control will participate in 5% of all economic transactions.
The dramatic rise of smart machines and autonomous devices is driving radical shifts in business practices and individual behaviours. In this report, Gartner provides recommendations on how enterprises and individuals can define and develop harmonious relationships between people and machines.