Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, today announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform. MTD is […]
Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia Read More »
Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018. The Forrester Wave™ follows a methodology that involves screening vendors, detailed
NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation Read More »
Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base. Rapid7 powers the practice
Cloud contact centre news : NewVoiceMedia partners with Rapid7 Read More »
Latest NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences. For more information about NewVoiceMedia,
Latest NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also
NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research in its 2018 Value Index for Contact Center in the Cloud. NVM achieved top positions for Reliability and Validation, for
Ashley Unitt, NewVoiceMedia From ordering pizza and online banking to checking-in for flights, robotic customer service agents are everywhere. For customers, bots provide speed, efficiency and round-the-clock service; for businesses, they offer scalability and cost-efficiency. https://www.newvoicemedia.com/
How long will it be before robots replace customer service agents? Read More »
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a 2018 Product of the Year Award, presented by Cloud Computing Magazine and global, integrated media company TMC.
NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award Read More »
By Chris Haggis, NewVoiceMedia Your business serves ultra-connected customers who expect a consistent experience through every channel. By unifying the shopping experiences across all possible touchpoints, deploying an omni-channel strategy recognises this demand. However, as the number of ways a
Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences
