How involved are you or your company’s CEO in making sure #CustomerExperience is a top priority? Graphic by Shutterstock
“5 ‘more than useful’ articles on the new buzz word – Customer Experience Read More »
Digital mums flock to Talk to Mums blog brunch event on the 24th April to get face time with brands and hear interesting speeches around healthy, happy families. A full account of the session and some top tips from mummy
Mums doing what they do best – TALKING (Blog Brunch Event) Read More »
Angry customers criticised Marks & Spencer last night after Mother’s Day flowers failed to arrive in time. They complained that the store used beleaguered delivery firm Yodel, which has previously come under fire for struggling to deliver parcels during busy
Adobe has release its latest Digital Trends 2015 report, surveying the responses of more than 6,000 marketing, and ecommerce professionals around the world on their digital marketing predictions for the upcoming year. The report demonstrates that for 2015, customer experience
User-Generated Content: The next big marketing trend http://t.co/amVLN41gIb … pic.twitter.com/cInGoJBat0 — Will Corry (@slievemore) November 10, 2014
User-Generated Content: The next big marketing trend Read More »
A new report, analysing trends in consumer shopper behaviour commissioned by an emerging start-up Youstice.com, which launches globally today, has revealed that, surprisingly, British online shoppers are willing to lose over £20 before taking the effort to make a complaint. Watch
I have been trying to sort out a problem that my mum has been having since she got her iPhone4 on a contract with Orange six months ago. It will not receive any mobile data, despite the hefty sum she
Getting really hung up on EE/Orange customer service – Miles Brignall, The Guardian Read More »
It’s important to ask questions. But it’s also easy to ask questions that lead the witness. “Have we met your expectations?” is a lame question to ask a customer. What can you learn from it if they say yes? What
Six questions to get actionable feedback from customers / Jeannie Walters, 360Connext Read More »
A British tourist on holiday in the Cape paid R2725 for three days rental on a Range Rover Evoque and then had to wait 10 days for his R24 000 deposit to be released. From www.iol.co.za When you rent a car,
Videos – What the public had to say about all things Christmas… Vox Pops International took to the streets to find out what was the favourite Christmas ad of the season, and of all time. We also asked if the
