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Simon Russell explains how John Lewis maintains high customer satisfaction levels while launching new services / IRX 2012

Keynote at Internet Retailing Expo 2012 : Customer experience in a cross-channel  environment

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“The result was that Bath Ales saw an increase in online sales of 56% ”

Bath Ales has a loyal following. But by engaging with them on social media sites, the brewery has got closer to its customers and sales have increased dramatically as a result. Rachel Miller reports.

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Attract, engage, and retain customers ..Mike Quinn

An integrated solution to digital marketing Mike Quinn explains the key products that make-up Adobe’s Digital Marketing Suite For more information on Adobe’s Digital Marketing Suite please visit the website here.  The pace of change in the digital landscape is

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UK m-commerce will rise by a massive 53 per cent in 2012 …

Many consumers are worried about using their mobile devices for online shopping, research has found. Some 60 per cent of people who use a smartphone believe that their security could be compromised if they use it for an e-commerce transaction,

UK m-commerce will rise by a massive 53 per cent in 2012 … Read More »