TheMarketingblog

research

UK consumers use only four mobile apps regularly, new research reveals

UK consumers use only four mobile apps regularly, according to new research by user experience agency Webcredible. The apps used most frequently are for useful, practical purposes such as journey planning, searching for locations, booking tickets or finding voucher deals. The most […]

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Customer service inquiry tip : “Be eager to talk with customers when they are eager to talk to you”

A study from IfbyPhone, a marketing company focused on “voice interactions,” finds that people don’t like to wait. Four out of five respondents to a poll of 531 U.S. consumers said they wanted to dump a brand that made them

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Brands risk losing customers as result of poor mobile engagement / Foolproof

A major new study by experience design agency Foolproof, reveals the extent to which the quality of mobile interactions are driving the overall brand perceptions of today’s consumer.  The in-depth quantitative and ethnographic research programme – ‘Going Mobile’ – also

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