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research

Delete unveils fresh customer-centric digital presence for property services leader Carter Jonas

Latest: Carter Jonas, the national property consultancy, has launched a new online presence, supported by digital agency Delete. Carter Jonas’ new website reflects and enhances the business’ role in delivering a highly personalised customer experience for its clients. Created with

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Research : Smartphones now twice as popular as PCs for going online …Verto Analytics

Dr. Hannu Verkasalo, Verto Analytics’ CEO Smartphone use is most dominant between 8-11am. Twice as many adults now use the internet on a smartphone than do on a desktop computer, as smartphones have become the most popular device for going

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Contact centre technology research finds businesses are failing to keep up with customer expectations

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. For more information about NewVoiceMedia and to download the full research

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Breaking research : Retail to drive UK digital ad spend through 2018

The UK’s largest industry sector for digital ad spending—retail—will drive the country’s overall digital ad spending gains through 2018, according to eMarketer’s first ever forecast of cross-industry UK ad spend. But retailers won’t be alone in upping digital investment. Among

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Public Speaking : Are your workers having a confidence crisis? New study reveals how confident we really are

There are certain situations in which we feel confident, and others that we feel less confident, more vulnerable and nervous. Public speaking is a large part of a lot of our jobs. Whether it is speaking to 10 colleagues or

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Use this complementary report as a framework to create a successful long-term strategy for digital cx transformation

Banks are looking to both improve customer experiences and drive digital transformation while navigating the hype around fintechs and startup challenger banks. Gartner research, client inquiries and other industry interactions show that the industry’s response to digital innovation has largely been

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Exclusive Research : What do exhibitors really think about Trade Shows?

Trade shows have long been an integral weapon in every marketer’s arsenal, but what do exhibitors really think about them? There is little industry-specific data regarding trade shows, that’s why we surveyed 100 regular exhibitors on the positive and negative

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Matt Williams: Women buyers do agree with Cannes Lions judges – some of the time

Posted by: Matt Williams via MAA The Cannes Lions festival really is the most remarkable showpiece. It provides headlines, controversy, jealousy and a healthy bout of scepticism that reached peak levels this year. Whether the week is a flagbearer for inspiration

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